Return Policy

Return Policy for Digital Products and Paintings

1. Digital Products

No Returns: Digital products, such as courses, are not eligible for returns or refunds, as they are delivered electronically and access to the material is granted immediately after purchase.

Exceptions: In the event of a technical error on our part that prevents access to the purchased materials, please contact us so we can resolve the issue.

2. Customized Paintings

No Returns: Hand-painted artworks are personalized creations made according to the customer's specifications and cannot be returned or refunded.

Retouching: If the painting does not meet the initially agreed-upon specifications, we offer one free round of minor adjustments if they can be made without compromising the integrity of the artwork. Additional modifications may incur extra costs, which will be discussed individually.

Damage During Transport: If the painting arrives damaged, please contact us within 48 hours of receiving the order and provide clear photographic evidence. We will assess the situation and offer a suitable solution, which may include repair, refund, or product replacement.

3. Non-Customized Paintings and Printed Products

Return Possibility: Non-customized paintings and printed products can be returned within 14 business days of receiving the order, in accordance with applicable consumer protection laws.

Return Conditions:

• Products must be in the same condition as delivered, without signs of use, damage, or modifications.
• Returned items must include the original packaging and all accessories (if applicable).

Return Shipping Costs:

• The customer is responsible for return shipping costs unless the return is due to an error on our part (wrong or defective product).
• The refund amount will be the original amount paid by the customer at the time of purchase.
• For orders paid by card, the amount will be refunded to the same card used for the transaction within 3-14 days of return acceptance.
• For bank transfer payments, the amount will be refunded to the same account used for the transaction.

4. How to Request Support?

For any issues or inquiries, contact us at hello@georgianazahan.com and include:

• Full name
• Order number
• A detailed description of the issue
• Relevant evidence, if applicable (screenshots or photos).

5. Order Cancellations and Refunds

Orders can be canceled before they are handed over to the courier, and the payment will be refunded directly to the customer's account, except for customized paintings.

For orders paid by card, the amount will be refunded to the same card used for the transaction. After canceling a card transaction, the issuing bank will release the blocked amount in the customer’s account within 1-30 days, depending on the bank’s policy.